- Support with Confidence
- Buy with Confidence
- Preferred / Approved / Lead providers; where their services are commissioned under contractual agreement from East Sussex County Council
- Care Quality Commission
- The Quality Mark – community catalysts
- Financial Conduct Authority
- Solicitors Regulation Authority
- Society of Later Life Advisers SOLLA
- Advice Quality Standard
- Health and Care Professions Council
Support with Confidence Scheme
The Scheme provides you with a list of approved care and support service providers. These providers are vetted to a high standard having undergone appropriate training and background checks before they join.
East Sussex County Council runs the county's Support With Confidence scheme. The Council's Trading Standards and Adult Social Care teams run checks on each provider's background, their qualifications and experience, customer service and compliance with legal standards. Approved Scheme members agree to:
- Ensure that they and their staff are properly trained for their work
- Respond promptly and appropriately to customer complaints
- Criminal records checks and clearance
- Provide references as part of their application
- Undertake any appropriate training.
- Click on 'Show more options' on the left hand of the screen
- Select ‘Support with Confidence (SWC)’ from the Accreditation Scheme Membership drop-down list.
- Click on 'Go'
Alternatively, you can browse through the list of services on 1Space with Support with Confidence accreditation.
Buy with Confidence Scheme
In order to become a Buy With Confidence member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history reviewed and will receive a visit from Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme's code of conduct, which requires them to follow the letter and spirit of the law. Criminal records disclosure may also be required in some circumstances.
Preferred / Approved / Lead; where their services are commissioned under contractual agreement from East Sussex County Council
East Sussex County Council are committed to doing their part to help promote excellence in services within the county. ESCC’s primary intention for doing this is to ensure that service users receive a high level of care that fully meets their needs and their satisfaction in the service they receive reflects this.
The Preferred Provider scheme exists to identify providers of residential and nursing homes who have met the scheme's quality assurance criteria, for future commissioning activity. The council may undertake periodic visits to help ensure standards remain high. Details of providers on the scheme are also available to the public, including the ESCC website, and may be used by residents and other authorities to help make decisions as to the most appropriate service for them.
In addition, ESCC may use lead and approved providers for homecare:
- Lead provider: As well as a robust quality assurance process to meet the council's criteria for lead providers, regular audits and support help ensure standards remain high
- Approved provider: The service has met the council's quality assurance criteria. The council may undertake periodic audits and provide support to help ensure standards remain high.
Care Quality Commission
The Care Quality Commission (CQC) are an independent regulator of all health and social care services in England.
Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in peoples own homes and elsewhere meet the governments standards of quality and safety.
The government standards cover all aspects of care, including:
- Treating people with dignity and respect
- Making sure food and drink meets people’s needs
- Making sure that that the environment is clean and safe
- Managing and staffing services.
We register care services that meet the standards, inspect them to check that they continue to do so, and take action when they don’t.
The Quality Mark – community catalysts
Micro-providers are eager to show the high standards of care and support they give. It is important that all providers can demonstrate the quality and value of the services that they offer. Councils and other organisations need ways of accrediting providers. Councils usually have their own preferred supplier accreditation process, but these are usually aimed at traditional services, or are linked to council contracts. Many ask for information that cannot be supplied by small providers.
The Quality Mark offers a sensible middle way between inflexible quality assurance systems aimed at large traditional providers and minimal or no quality requirements.
Financial Conduct Authority
The FCA regulate firms and financial advisers so that markets and financial systems remain sound, stable and resilient. They also encourage transparent pricing that’s easy for everyone to understand.
Solicitors Regulation Authority
The Solicitors Regulation Authority (SRA) are here to help protect you if you use services provided by a solicitor or any organisation we regulate.
There are more than 120,000 solicitors in England and Wales, working in thousands of different organisations. The SRA set the standards they all need to meet to provide you with the right outcomes, and they take action to make sure you're protected and supported.
Society of Later Life Advisers - SOLLA
Later Life Advisers specialise in the financial needs of older people. Professional qualifications whilst essential rarely give a full picture of an adviser expertise. Those advisers who have taken the further steps to become independently accredited can offer the added reassurance that they offer the practical help and guidance needed to help you make the right decisions at the right time.
The Later Life Adviser Accreditation Scheme is audited and endorsed by the standard-setting body the Financial Skills Partnership (FSP) and was developed in collaboration with the specialist financial services consultancy SVARfair.
Advice Quality Standard
The Advice Quality Standard (AQS) is the quality mark for organisations that provide advice to the public on social welfare issues.
Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.
Health and Care Professions Council - HCPCwww.hcpc-uk.co.uk
The Health and Care Professions Council regulates health and care professionals in the UK and were set up to protect the public. This means that health and care professionals registered with HCPC are genuine and meet national standards. This offers you protection
if professionals fail to meet these standards. The HSPC
- sets standards for registrants' education and training, professional skills, conduct, performance and ethics
- keeps a register of professionals who meet those standards
- approves programmes which professionals must complete to register with HCPC
- takes action when professionals on the Register do not meet their standards
- maintains a list of protected professional titles – only those on the register can use a protected title.
You can check the HCPC register here: www.hcpc-uk.org/check
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