Terms and Conditions

Introduction

Agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of East Sussex 1Space. If you do not agree to be bound by these Terms and Conditions, you should stop using the East Sussex 1Space immediately.

East Sussex County Council owns and operates the Directory East Sussex 1Space and is referred to in parts of the contractual documentation as ‘the Authority’.

East Sussex 1Space will provide a single online location at which visitors can search for care, support and wellbeing services available in the county of East Sussex, register on the East Sussex 1Space, provide feedback on the services they have used and utilise other functions within East Sussex 1Space as they are made available. Visitors will be referred to as ‘Users’ throughout this document.

East Sussex 1Space will provide a single online location where Service Providers can request registration to market their services to the public. Service Providers will be referred to as ‘Service Providers’ throughout this document.

East Sussex county Council reserve the right to change the terms and conditions by posting the changes online. Your continued use of the site after changes are posted constitutes your acceptance of this agreement as modified.

Access to some parts of the East Sussex 1Space Directory or the entire Directory, may be denied or restricted from time to time. East Sussex County Council is entitled to withdraw or amend the services provided on East Sussex 1Space without notice. Whilst East Sussex County Council will use reasonable endeavours to provide uninterrupted availability East Sussex County Council will not be liable if East Sussex 1Space, or any part of it, is unavailable at any time or for any period. Should East Sussex County Council receive any complaint with regard to third party material on East Sussex 1Space, we will review the matter and remove material at our sole discretion. East Sussex County Council will have no further liability to either party in such instance.

East Sussex County Council are not responsible for the contents or the reliability of third-party websites linked to or from East Sussex 1Space, and do not necessarily endorse any views expressed within them.

East Sussex 1Space includes maps provided by Google and use of the maps is subject to Google Maps APIs terms of service.

While we make every effort to check and test material at all stages of production, it is recommended for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or computer system which may occur whilst using material derived from East Sussex 1Space.

These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Users and Service Providers Commitment

  • To use this site only for lawful purposes and in a manner which does not infringe the rights of, restrict, or inhibit the use and enjoyment of this site by any third party. Such restriction and inhibition includes, without limitation, conduct which is unlawful or which may harass or cause distress or inconvenience to any person, the transmission of obscene or offensive material or disruption of normal flow of dialogue within this site.

  • To comply with East Sussex County Councils requirements in relation to the elimination of unlawful discrimination and promotion of equality of opportunity, and fostering good relations in connection with age, disability, gender reassignment, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

  • Following registration you will be provided with a username and password. You are responsible for maintaining the confidentiality of your account and it is strongly recommended that you change your password on receipt and make every effort to keep your password safe. You must not disclose, transfer or sell your username to any other person. If you have reason to believe that unauthorised disclosure of your password has occurred, you should change your password immediately and contact 1Spaceadministrator@eastsussex.gov.uk

  • To be aware both as a East Sussex 1Space User and Service Provider of people at risk of abuse, understanding how some people are particularly vulnerable to being hurt or abused because they have a disability, illness, or impairment and need help and support and how you can help.

For more information on protecting vulnerable people please see

Registered Service Providers Commitment

  • To adhere to the Service Provider Registration Requirements and ensure your services clearly display which category it meets the mandatory requirements to using the Additional details field.
  • To be compliant with Trading Standards Regulations in relation to the nature of your business/service provision.

  • To provide a quality service with strong, visible, open, accountable and respectful working practices

  • To strive to meet service users desired outcomes in a flexible, personalised and effective manner whilst ensuring safety at all times.

  • To respond to complaints in a timely manner addressing the issues raised and seeking a resolution that is both satisfactory to the service user and the service provider.

  • To maintain service information in accordance with East Sussex 1Space policies keeping information:

    • Up to date
    • Relevant
    • In Plain English
    • Free of jargon
    • Non offensive

Where appropriate to investigate the opportunity for registration with the Support with Confidence or Buy with Confidence Schemes. For further information on how to join these schemes see:

Security

East Sussex County Council uses industry standard practices, including encryption, “firewalls” and Secure Socket Layers, to safeguard the confidentiality of your data and protect against unauthorised access by users both inside and outside East Sussex County Council and other companies that assist it in the provision of the Site, its content or the services. However, as with any Internet product, East Sussex County Council cannot guarantee or warrant that the transmission of data is 100% secure.